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Frequently Asked Questions

Check-in

What requirements do I need when I check-in?

Photo identification is required upon check-in. Guarantee with a valid credit card is required at time of making a reservation via The Sydney Boulevard Hotel website. Payment can be made either by credit card or cash upon arrival. If paying by cash, full accommodation cost plus a $100 (AUD) Per Night deposit is required upon check-in.

Can I arrange an early check-in?

Check-in time is from 3 pm, however, should you arrive earlier luggage storage is available and the use of the hotel leisure facilities is welcome. A request for early check-in can be made direct with the hotel however it is not guaranteed. If you would like to guarantee an early check-in the room must be booked for the previous night.

Can I arrange a late check-out?

Our Check-out time is 11am. Should you require a later check-out please contact the Duty Manager on Ext. 9 or at dutymanager@sydneyboulevard.com.au on the day prior to your departure to discuss.

What are the age restrictions at The Sydney Boulevard Hotel?

Persons under the age of 18 must be accompanied by a responsible adult. Children under the age of 12 years using existing bedding can stay at no additional charge in the room with guardians / parents.


Booking Process

How do I make a reservation for large groups?

For group enquiries of 5 or more rooms, please email your request to reservations@sydneyboulevard.com.au.

How do I book a corporate rate?

Whether you work for a small enterprise or a large corporation, The Sydney Boulevard Hotel values your business. To take advantage of preferred corporate and government contract rates, please contact our Director of Sales & Marketing Suan Lee Tan suanlee.tan@sydneyboulevard.com.au.

Do I need a credit card to make an online booking?

Yes, a valid credit card is required to guarantee your booking. No deposit will be taken on this card, however we reserve the right to apply a pre-authorisation for the first night accommodation 3 - 7 days prior to arrival. Bookings prepaid online on the Advanced Purchase / Earlybird (non-refundable) rate are charged in full at time of booking no cancellation will be permitted.

How do I make special requests regarding my stay?

You can either call the hotel (+61) 2 9383 7222 or email your request dutymanager@sydneyboulevard.com.au.

What is your cancellation and amendment policy?

For any booking that requires payment upon check-in to the hotel, booking must be cancelled by 3 pm, 24 hours before arrival to avoid cancellation fees. Cancellations after this time or no-shows are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night your booking is reserved for.


General Questions

Do you have parking facilities?

Secure undercover parking is located directly beneath the hotel with direct elevator access. Parking entrance is via Robinson Street at the back of the Hotel. A Special rate of $25 (AUD) per day will apply with unlimited access, only pay at front desk on check-out. If you would like to exit the car park during your stay, see front desk to validate your parking ticket.

Can I smoke in my room?

No, The Sydney Boulevard Hotel is 100% non-smoking. $500.00 (AUD) smoking fine will apply.

Are there any laundry / self-laundry facilities in the hotel?

Pressing and Dry Cleaning Services are available at additional charges. The self-laundry facilities are located on Level 3 and are coin operated – $3.00 (AUD) per load.

Do I receive free internet with my booking?

Yes and we now have increased this to Premium High Speed for all accommodation guests at The Sydney Boulevard Hotel in the rooms and public areas.

What is the maximum guest occupancy of a Guest room?

Maximum guests occupancy in our room are either 3 adults or 2 adults + 2 children. 5 persons are allowed in our Emerald Executive Harbour view Suite – with a roll-away bed.

Do we have a minibar in the room?

Yes, there are minibar fridges in all guest rooms, with the choice of keeping them empty (Metro Supermarket is located opposite our Hotel) or to have it re-stocked upon check-in by our friendly staff members.

How much does it cost for an additional person?

$50.00 (AUD) per person per night. (Max 1 roll away per room)

What public transport is available close by?

Bus services depart from outside the hotel and there are trains available within a 10 minute walk. (Town Hall, Museum,
King Cross or St. James Station)

Do you have rooms which are wheelchair accessible?

Yes we have 2 fully accessible rooms – please contact reservations@sydneyboulevard.com.au for more details.

What are the reception opening hours?

Reception is open 24 hours every day and our colleagues will be at your service day and night.

What size are the Guest rooms?

The sizes of the room vary between the categories. The Standard rooms start with a size of 32 m².

Is there a Gymnasium?

Yes, as a guest you can use the gymnasium on the 24th floor, as well the steam room and sauna. Between 6:30 am - 9 pm.

What should I do, if I lose or leave items in my room after departure?

Please notify the hotel directly: dutymanager@sydneyboulevard.com.au or call Tel: (+61) 2 9383 7222 as soon as possible.

Which online payment methods do you offer?

At the moment you can pay online by: American Express, Diners Club, JCB, China Union Pay, MasterCard and VISA.

All Credit Cards payment that are made with The Sydney Boulevard Hotel will incur a 0.95% additional merchant fee.
Except Diners Club and American Express Credit Card payments will incur a 2.5% additional merchant fee.

How do I apply for a job at The Sydney Boulevard Hotel?

Please visit our Careers page.

How do I provide feedback to The Sydney Boulevard Hotel?

At The Sydney Boulevard Hotel we welcome your feedback. Please contact our Admin Desk Tel: (+61) 2 9383 7222 or email admin@sydneyboulevard.com.au.